Refund policy
Returns: (excludes audio & batteries & wheels, scroll down for those policies)
Our return policy is 7 days from date received. If 7 days have gone by since you received your parts, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. A 15% Restocking fee will be deducted from refund for and customer is responsible for return shipping
We require the original product to be returned before we can ship a replacement.
Order Cancellation:
You may also cancel your order, but please do so within 48 hours. After 48 hours, we charge a 10% cancellation fee. Orders cannot be cancelled once they have shipped.
Refunds: (excludes audio & batteries, scroll down for those policies)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund process takes 5-10 business days as transaction times between refund and banks due take time. Its not immediately back in your bank account once we issue the refund on our end.
Late or missing refunds
If you haven’t received a refund yet, first check with your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted, all banks post refunds differently.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at backyard.air.suspension@gmail.com.
Exchanges
We only replace items if they are defective or damaged from shipping (will need package photos of damaged goods). If you need to exchange it for the same item, send us an email at backyard.air.suspension@gmail.com to discuss your exchange. We require the original product to be returned before we can ship a replacement.
Shipping
To return your product, you must contact our company to get RETURN CODE, you should mail your product to: 1411 SW 30th Ave. Unit 4, Pompano Beach, FL 33069.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please do not ship back any products without prior approval. Doing so may delay or jeopardize your return/exchange process.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Policy for Wheels
**YOU MUST CONTACT US TO DISCUSS BEFORE ANY RETURN
If you are unhappy with the product that you have purchased from SMT Wheels, please let us know. Their Returns & Refunds Policy gives you 48 hours from the original order date to modify or cancel the order with a valid receipt or order number. You are eligible for a full refund within the 48 hours, After receiving the product. SMT allows for 48 hours after delivery confirmation to return or cancel the order. Keep in mind that a 20% restocking fee will be charged to any order canceled after the 48 hours of the initial order date. SMT does not offer returns or refunds on custom orders (one off wheel designs or custom color orders).
To be eligible for a refund or exchange, all physical products must be packaged in the original packaging including any accessories, labels, free gifts, bonus items, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced). All SMT products being returned must be packaged as when received. If products arrive back to SMT damaged as a lack of proper packaging the customer will be held liable for the damages to the product and those charges will be deducted from the final refund.
Return Policy for DS18 & Lithium Battery:
YOU MUST CONTACT US TO REQUEST A RETURN ON THESE ITEMS
• We will exchange or credit current line defective items 365 days from the date of last purchase.
• All returns need to be sent pre-paid freight to us and a new unit will be shipped back to you with pre-paid
freight. Returns sent C.O.D. will be refused.
• All items are exchanged piece-for-piece, so please return complete with original packing (gift box), all
accessories and packing material. Any missing parts will be charged.
• Any merchandise returned that is not defective will be returned to you with your next order at your expense.
• There is a 20% restocking fee on all new current line items that are returned for credit. These items must be in
brand new, factory fresh condition.
• There is a $40.00 charge per item, to send discontinued or out of warranty items in for repair.
Return Policy for Ground Zero & Sound Digital:
YOU MUST CONTACT US TO REQUEST A RETURN ON THESE ITEMS
Proof of sale and/or proof of Install are required and MUST be attached to the request when submitting.
If no receipt is included in the request, the default warranty period is 1 (one) year from the date of sale to the dealer, and items will be FOR SERVICE ONLY.
Serial Number Required for Credit. Items missing the Serial Number will be eligible for repair based on first date of purchase of the specific model by the dealer.
Sound Digital items that are found to be defective within 180 (one hundred and eighty) days of sale to the consumer are eligible for credit, and only if specified at the time of the request.
• Items requesting credit must include all original packaging and accessories, serial number doe s not need to match, model does.
• Items not in original packaging, or missing parts / accessories, end caps, high level harness, etc., will be repaired and returned to the dealer.
• All Items marked as Inspect and Service will be repaired and returned to the dealer.
Ground Zero items that are found to be defective within 90 (ninety) days of sale to the consumer are eligible for credit, if specified at the time of the request.
• Amplifiers and Processors requesting credit must include all original packaging and accessories.
• Amplifiers and Processors not in original packaging will be repaired and returned to the dealer.
Credit Details
• Credit window is from date of sale to date of request, The RA process is designed to be done regularly, not stockpiled.
• Credit is subject to approval, physical condition of item is taken into consideration, and credit is not guaranteed.
• During any date outside of the above windows, within the warranty period, the item will be serviced and returned to the dealer
Notes Regarding ALL ACCOUNT TYPES (Direct and Distributor)
Only defective parts should be sent. Please do not send new or used products for inspection
Items found to be of no fault or with no problem found will be sent back to the dealer, in the condition that we received it, and a $40 service charge and $20 return shipping charge will be billed to the dealer’s account.
Items not covered under warranty might be repairable, at a cost to the dealer, and return shipping will be billed to the dealer’s account.
Items sent in that are marked as Out of Warranty Repair at the time of the RMA Approval, will automatically be subject to a $75 repair charge and a $10 return shipping charge, per amplifier. This will automatically be invoiced to the dealers account.
Items sold more than 6 months past their discontinuation are not eligible for warranty consideration.
Current Model Refurbished Items carry with them a 90 day, inspect and service only warranty against manufacturing defect
The following is not covered by the warranty:
• Visible or physical damage not limited to but including: damage caused by gravity, driver cone or surround damaged due to panel interference, over excursion, driver “ported”, terminal broken off or melted, finger poking, water and/or other liquids, welded/melted/burned/discolored voice coils or damaged/destroyed formers will not be covered
• Equipment damaged in shipping to service will not be covered. Please make sure all items are safely packaged and protected. Poor packaging and damage claims are the responsibility of the shipper.
The policy information above was active August 1, 2020, and updated on April 1, 2023. This agreement supersedes any previous warranty policy that was in place by HKI SounDigital USA, Sound Digital USA, Ground Zero USA, HKI USA, HKI, and Four Connect USA.
Approved RMA numbers are valid for 90 days, and will be listed in your account for that amount of time. If an RMA is no longer listed, please resubmit your request.
HKI reserves the right to update or change the above policy and information at any time.
By accepting this, you acknowledge and agree to these changes and this policy in full.